Frequently Asked Questions

How do I place an order on your website?

Browse our catalog, add items to your cart, and proceed to checkout. 

What payment methods do you accept?

We accept major credit cards, debit cards, online payment services, and other secure checkout options displayed at checkout.

Where do you ship?

We ship nationwide within the United States. We do not ship internationally. Shipping options and costs appear during checkout.

How can I track my order?

Once your order ships, you will receive a tracking number via email. You can monitor delivery progress online.

How can I contact customer support?

You can reach our support team through the Contact page on the website. We typically respond within 24 hours.

Can I change or cancel my order after placing it?

Because orders are processed quickly for shipment, we are unable to modify, add to, or change an order once it has been submitted. Cancellation requests must be submitted before the order has shipped. Please refer to our Purchase & Product Use – Return Policy

How much does shipping cost?

Costs are calculated at checkout based on the weight, size, and destination of your order.

What is your return policy?

All Sales Are Final on Sterile and Sanitation Products

What should I do if I receive an incorrect or defective product?

A replacement or refund will be issued promptly after inspection. Claims for incorrect or damaged shipments must be submitted within 3 business days of delivery.