SHIPPING & RETURN POLICY
EasyLabz ships all orders via USPS. Your order will be calculated based off weight and size and options for priority or ground advantage will be displayed. Once your order has shipped, tracking information will be emailed to the address provided at checkout. Please note that we do not offer USPS Express shipping.
Orders are shipped Monday through Friday, excluding weekends and U.S. Federal holidays. While we make every effort to ensure prompt delivery, tracking updates may occasionally be delayed after a package is dropped off with USPS. Delivery times are determined by USPS, and EasyLabz cannot control carrier transit speed.
Shipping Rates & Delivery Timeframes
Shipping costs are automatically calculated at checkout based on your order size and shipping destination. USPS Priority shipping generally delivers within 1–7 business days, with most packages arriving within 2–4 business days, depending on postal service conditions.
Returns
Unopened / Unwanted Orders
If you choose to cancel your order after it has shipped, we will issue a full refund minus the original shipping cost, provided the package is returned to sender unopened and in its original condition. The package itself must remain sealed — individual products must not have been accessed or removed.
Incorrect or Incomplete Orders
If you receive the wrong items or your order is missing products, you must contact us within 24 hours of delivery with photographic or documentary proof. Upon verification, we will arrange a replacement at no additional cost to you.
Important Notice Regarding Returns & Refunds
Due to the nature of our products, we are unable to accept returns or issue refunds outside of the conditions outlined above.
For any questions or concerns, please contact our customer support team prior to ordering.
Order Processing & Cutoff Times
- Orders placed and confirmed by 3:00 PM ET (Monday–Friday) are typically delivered to USPS the same business day.
- Orders placed after 3:00 PM ET, on weekends, or on Federal holidays will be delivered to USPS on the next business day.
- Orders may be modified or canceled only before shipment. Once a tracking number has been generated and emailed, orders can no longer be changed or canceled.
Address Accuracy & Returned Packages
Please ensure your shipping address is complete and accurate before placing your order. Missing or incorrect details—such as apartment numbers or ZIP codes—may result in delivery delays or returned packages. If an order is returned to us due to an incorrect address provided at checkout, a reshipping fee will apply.
Shipping Label Information
All shipments are labeled under the sender name “EasyLabz.”
Shipment Contract & Risk of Loss
All purchases made through easylabz.com are shipped pursuant to a shipment contract. This means that ownership and risk of loss transfer to the customer once the package is delivered to the carrier.
